Today more than half the media we consume comes through digital channels. Reaching consumers through digital channels offers various advantages and today we will discuss five of those reasons. In 2019, no business wanting to succeed can be without a digital strategy. It should be a fundamental part of all businesses to produce, publish and distribute content which allows them to expand awareness of products and services through digital channels.
It takes money to make money. If you want to expand your brand, increase sales and grow your business fast, then it is important to invest in marketing for it to happen.
Offering a sale during a festive season in a certain area, can be an example of location-based targeting. Example: A Sandwich Bar can post google ads during rush hours to working class people at 4 PM around 6 KM diameter of the bar.
Reason 2 - Visibility in the Online World
All potential customers have moved online where they are actively searching for products and services. Unlike the traditional form of marketing, Digital Marketing has the capacity to reach the right audience and also engage with them in various forms of communications. The more you penetrate online the more you can motivate the customers to take action, which generally leads to a better Return of Investment (ROI).
Nowadays, there are various platforms in which businesses can be listed. Using social media, directory listing services like Google Maps, Trip Advisor and Yelp can help to increase the brand visibility on the internet. Search Engine Optimisation plays a huge role in the organic side of visibility. Placing Ads on Google or social media are other ways to help increase the visibility of the brand.
Reason 4 - Fast, Effective and Low-Cost
Unlike traditional media, digital marketing is able to penetrate the market quicker. Campaigns can be effective when applied with great marketing vision. When comparing costs, it’s more likely to be much cheaper than traditional medians such as directory, print, radio or TV advertising. Businesses can market their services with better effectiveness and at a lower cost.
Reason 5 - Measurable
Digital marketing campaigns are measurable and can be segmented in metrics to create a meaningful output. The output can be further analysed, in order to optimise further campaigns to create more efficient results. Some of the tools used for Digital Marketing are Google Analytics, Google Ads Platform, Facebook Analytics.
An example of how analytics can have an effective impact on a business is demonstrated by this example…A barbershop decides to put a store ad to Facebook. He creates an ad which ran 24h every day. After a few weeks, he looks at the analytics and finds that the peak hour of the clicks in the ads are during the day from 12pm-4pm. Now, he edits his campaign so that the ads run with more budget during these peak hours, and less or not at all outside of these time frames. This way the barbershop used the power of Digital Marketing to successfully give him an increase on his Return of Investment (ROI).
Get in touch you if require help with your marketing strategy by emailing us, or calling 01708 578 015.
According to emarketer approximately $11.5 billion was spent on online video advertising in 2018. There is no getting away from the fact that there is now an expectation from consumers to view the products and services of a business in a different format. Those in the know, have incorporated some of their advertising and marketing budget to attract customers by using this method in different ways.
The reason for the rise in video advertising becoming more popular is its effectiveness. If a picture is worth a thousand words, a video is worth much more. Forrester estimates that one minute of video equates to 1.8 million words of text in the message communicated. That’s an amazing statistic!
Research shows that four times as many consumers would prefer to watch a video about a product rather than read about it. Video content already represents 76% of all Internet traffic and projections estimate 80% of all Internet traffic by 2019 will be videos. The same study states that using the word ‘video’ in an email subject line boosts open rates by 19% and clickthrough rates by 65%.
Video on a Landing Page
When a visitor lands on your site, you’ve literally got seconds to impress them and get them engaged with what you have to offer. This is the whole point of a landing page. But these days, people are so used to seeing rich media content on the internet that, quite frankly, text content often doesn’t keep them engaged.
Embedding a video on your website will not only increase the length of time that visitors stick around, but also, the number of conversions to paying customers, which, ultimately, is what SEO is all about.
Cons of using videos on a landing page
1. A low-quality video or poor video execution could possible cheapen your brand and offering
2. A video can be an overkill or a distraction when it's too long
3. An autoplay video might be annoying for users if the website is visited frequently by your prospects and customers.
4. In some instances, an image (meme, infographic, etc.) can be more interesting than a video, especially if your target demographic is less inclined to pay attention to videos.
5. Producing top-quality marketing videos will require hours of learning a new skill set.
There are many different types of video content you can use. To give you a flavour of the different types on offer – here is a short list explaining some of them:
Demo videos should teach prospects or customers how to accomplish something with your product. It’s not a 1 hour demo caught on camera, but a quick overview of one or more of your features. Keep your demo videos to the point, walk viewers through one action, and do it succinctly.
Brands need to create extraordinary video to earn attention, likes, and shares. The video should reflect the business ideology and style in a short and effective way.
Most event organisers have recognized how important video content is in making people aware of an event. Event videos communicate impressions of the event and transport emotions.
Effective educational videos are driven by emotion and backed by facts. Our brains process visual information 60,000 times faster and the use of sound and visual cues increases enjoyment and retention.Video puts us in the room where it happens, which makes it particularly effective in education as it creates context and puts learners at the centre of the action.
Obviously, not every business with a website has a product to sell, as some businesses are service oriented. For these, you can increase conversions with the use of explainer/introductory videos. There are varying styles for these videos, and truthfully, there’s no exact science as to what styles work best. It’s more about producing a video that explains/introduces a client’s business effectively and in an engaging way.
Animated video brings concepts to life that text or live videos can’t. Think about it the world really is your oyster where you can make your characters talk all you want, fly, or travel in time. With the help of animation, you can show how mechanisms and processes work in an interesting way.
Case study Videos
Rather than focusing directly on your product or service itself, a good case study tells the story of your customer from their point of view and how your business helped to solve their problems. All of this builds the credibility of your brand. Social proof is another reason why case studies work so well. It’s a psychological phenomenon that means people are more likely to take certain action if they see others taking that action also.
If you’re hosting or participating at an event, that means your customers are likely to be there too. Take advantage of the opportunity and get them on camera to create customer testimonials full of passion for your brand. Attendees can also be interviewed on what they are enjoying and learning to get more people to attend your corporate events in the future.
This list is just a snapshot of what can be done to help sell your product or service via video. If you need help with incorporating this marketing idea into your digital strategy – give us a call today on 01708 578 015.
In short, yes!
When it comes to branding and awareness of your company, you should try to be as visually consistent as you can. You want your customers to instantly recognise you. First you must start with your logo and then build out your brand from there.
Ensure brand consistency across all your channels
Brand consistency refers to your brand identity, brand voice and brand guidelines. Does everything you create follow these guidelines? Doing so is a major step towards letting consumers get to know you as an organisation.
When they know you, they will identify with you and your purpose. And when consumers feel like they know you and can trust you, they will be more likely to buy from you. They will also be more likely to recommend you to their peers.
The content on your website, social media channels, newsletters and any offline marketing should all have the same 'feel'. Making connections between the content you own is a great way to maximise your presence. This way you can ensure you get the largest number of eyes on your products and services.
When it comes to your website you should ensure that it is consistent with all your other marketing. You should also be mindful of how user-friendly your site is. Can customers navigate around your website easily?
Structure: how well structured is the content on your website? You need to aim for a minimum number of navigation layers. Customers want as few clicks as possible to get to what they want. The website section division must be clear, logical and predictable.
Minimalism: efficient web page navigation is always simple and user-friendly. Add only those elements to your menu design that are essential for the effective communication. The key to success is a menu bar consisting of a minimal number of sections that goes to what they need.
Design: when selecting a design focus on readability, integrity, and harmony. Too many icons, buttons and shortcuts will put visitors off your site. The simpler the web navigation, the likelier customers will stay on your website.
Remember that: navigation can affect traffic and how high you’ll rank and how much traffic you’ll get from search.
Navigation affects conversions: how easy the site is to use effects what percentage of visitors convert into leads and customers.
Social Media Integration
Do you want to grow your market and reach a broader audience? Then the key is to integrate your business into social media. Social media channels and your website should work together to promote your online brand. Opening accounts in these platforms is completely free. They are a very good tool to increase your popularity and online presence.
Add links to your social channels from your website to increase the chance that search engine users will find your website.
Being active on social media channels can help build (or retain) a solid audience. Post regularly and keep your audience updated on your products and services as well as what's new on the market.
Unless you are able to do it yourself, marketing requires a lot of time, effort and money. But when it is done correctly and consistently across the various channels, it can be extremely powerful and rewarding.
Getting your brand, marketing strategy, website and social media platforms to where you want them to be, takes time and a lot of effort. If you are a small company, it might be worth considering hiring external professionals to help you.
If you want to know more about this important topic read our blog How important is branding for my company?
You might also like: 50 meticulous style guides every startup should see before launching by Canva.
Nowadays it’s plain to see that a massive part of our marketing strategy is undertaken digitally. Consumers and businesses spend more time searching online than anywhere else, so that's exactly where your business needs to be in order to reach them.
Whether you have been in business for a while or your business is in its infancy, the ever-changing picture of digital marketing can quickly grow and feel overwhelming. As a self-employed business owner, you are already faced with a long daily to-do list. How are you supposed to create, and maintain, an effective digital marketing strategy too?
What is a digital marketing strategy?
Your digital marketing strategy encompasses a series of actions (that take place online) with the aim of marketing your business and attracting the right customers.
The term ‘strategy’ might seem frightening but simply means, ‘plan of action’. Creating an effective digital strategy doesn’t need to be scary and should be viewed as a necessary tool that's used for bringing more paying customers to your business.
How to build a comprehensive digital marketing strategy
You will gain a better insight into your sector by studying other business models and reviewing the approach taken by your competitors. The results can form part of your strategy.
The following is a list of other factors to consider when devising your strategy.
1) Identify and build your buyer personas
Buyer persona's shows your ideal customer and can be developed by researching, surveying, and interviewing the target audience of your business. It’s important to note that this information should be based upon real data. Making assumptions about your audience can cause your marketing strategy to fail.
To get a rounded picture of your persona, try and include information that relates to their demographics, motivations, behaviour patterns and goals. Include a mixture of customers and people outside your contacts database who align with your target audience.
2) Identify your goals and the digital marketing tools you’ll need
Your marketing goals should form a significant part of the objectives for your business. For example, if your business’s goal is to increase online revenue by 20 per cent, your goal as a marketer might be to generate 50 per cent more leads via the website than you did last year to contribute towards that success.
Whatever your dominating goal is, you need to know how to measure it. The success of a digital strategy will be measured differently for each business and will vary dependent upon the nature of your goal. Having the ability to measure the impact of a marketing strategy is essential as it will allow you to refine your approach accordingly.
3) Evaluate your existing digital marketing channels and assets. Which ones are you using? Should you be on others?
The digital landscape changes quite often, so it’s a good idea to do your homework and find out what is out there, who is using it, why are they using it and if it’s a method that will fit in with your business. Not all platforms or assets are right for every business.
The key is to build a plan of what you would like to do and how you are going to achieve this. Can it be executed with your current resources or do you need to invest in more staff or external help?
4) Audit and plan your owned media.
Your owned media (original content that you create yourself) is often placed at the heart of digital marketing – your website. Each element of content that your brand creates, such as your website pages, product descriptions, blog posts, e-books, infographics, all helps transform your website viewers into leads and customers. It can also boost your search/organic traffic.
Whatever your goal is, you’ll need owned content to form part of your digital marketing strategy. You can then use other platforms (e.g. social media) to broadcast your messages to other audiences.
5) Create a content strategy and develop your earned media
Earned media is external publicity that you haven’t paid for. This is media exposure that comes to your business via methods such as, customer reviews, or content that has been shared, reposted, or mentioned by other people on their social media channels.
A good content strategy creates earned media. In turn, this exposure gets picked up by search engines and works towards them favourably ranking you above your competitors. Review the digital marketing asset column above and consider which tools will help your business receive more engagements and improve the external publicity for your site.
6) Do you have a budget for paid media?
If you have a marketing budget, you may want to spend some of it on advertising. Branded content, pay per click advertising (PPC) or display ads in print/online newspapers/magazines are all varieties of paid media. Budgets can be spent easily, so choose wisely where you want to spend your money. For online businesses, this is an essential aspect of revenue growth and building brand awareness.
7) Bring it all together.
It’s never too late to start implementing a good digital marketing strategy for your online business. A combination of owned, earned and paid for media can often give you better results.
Remember to plan ahead (as much as is realistically possible) and schedule regular meetings to evaluate the impact and performance of what has gone out. What lessons have you learned? Going forward, does the marketing plan you have in place need to be tweaked?
Digital marketing checklist:
- Profile of your buyer persona
- One or more marketing-specific goals
- An inventory and audit of your existing owned, earned, and paid media
- An owned content strategy plan
- Social media marketing plan
- Ideas of how you can create earned content
- A budget and plan for paid for content (advertising)
Have you got everything covered? We’d love to hear how you plan and action your digital marketing strategy. Leave a comment below to get the discussion started.
When people think of branding, they often associate it with having a great logo or a memorable name. But branding goes far beyond the visual aspects of your business. So what exactly is a brand?
The short answer is: everything.
Your brand includes things such as the look and feel of your website, your customer service and how you engage on social media. It represents every single aspect of your business. Your company’s branding will influence what people think about your business and whether they perceive your brand as being reliable, fun, modern, attractive, cutting edge etc.
Beyond just having a memorable logo, good branding increases the value of your company. For larger organisations it provides employees with a purpose and direction. When done correctly it can make getting new customers easier. When all of these parts of the business are working well, the overall brand tends to be in a good position.
After formalising a company, anyone serious about their new business will set themselves the tasks of:
Now whilst these are all essential and worthwhile jobs has thought gone into how the branding of the company fits in? Is it being done in the right way?
Let’s take a look at how the brand impacts your business:
It’s not surprising that the first thing people associate with branding is the logo; as it’s the first component that people tend to see. Logo design is critical because that simple graphic or icon will be on everything that you do. A professional logo design should be created so that it is simple enough to be remembered - but it must also convey the desired impression of your company.
A professional appearance builds credibility and trust. People are more likely to purchase from a business that appears professional and polished, rather than something that looks ‘cobbled together’ or done on a very tight budget. Getting this step wrong could seriously impact the success of your business. Once you have established a (bad) reputation, it’s hard to change it.
Positive recognition is essential because it develops a good relationship between your business and your customers.
Trust and Confidence
People are more likely to buy again from a company when their first experience was good, or when someone has recommended them. Through their own experience they too build confidence and trust with you and your products or services. Once you start to be recognised, you begin to distinguish yourself from your competitors. Strong brands can feel like an extension of you. Just think of the products you buy that you just wouldn’t buy from any other brand.
A strong brand, with a professional structure behind it, will begin to build loyalty. Once all the aforementioned factors are working in harmony, you are likely to have a customer base that will keep coming back for more.
Advertising is another component of your brand strategy. It is essential for your business to bring customers to you and communicate to the world what your business offers. If it resonates with your would-be customer, then your brand will draw them to your business.
It is important to have thought through what you want to advertise, how you want to advertise and where and when you want to advertise. Not thinking through your message and tactics properly may not achieve the desired effect that you want. If done badly, it could lose you money and damage your brand.
Branding enables your company to get referral business from those that are now loyal to you. This is where all companies want to be, as it is the most profitable advertising source. Word-of-mouth referrals are only possible where you have built a solid reputation on delivering a great product or service.
Let customers engage with your brand
Being on social media will allow customers the opportunity to engage directly with your brand. You can do this by simply creating a hashtag for your business, which should feature in every post you publish. This will help people remember the brand if they see this in every post.
Branding motivates employees
Many people choose the companies they want to work for because they are aligned with their ethos and practices. People often aren’t simply looking for work, but looking for their ideal employer. When employees understand your mission and reason for being, they are more likely to feel that same pride and passion and will align their attitude with the company’s.
Take the time to invest in your brand
Unfortunately, many businesses don’t prioritise branding and this is a huge mistake. Poor branding impacts your business in many negative ways and can threaten the survival of your company. Your brand is the face of your business. How do you want people to feel about your brand?
Invest the time, energy and resources to develop a brand that you’re proud of. This is not a quick win – good branding takes time and planning. But remember that it’s worth the investment and it will help boost your profits.
If you need advice on branding for your business or are looking for a website design in Essex, then look no further. Call Perfect Layout Digital Marketing on 01708 578 015, email us at firstname.lastname@example.org or complete the contact form below.
There are good websites and there are bad websites. If you have had a website for a while, but you find that you are not getting much from it, in terms of traffic, leads, calls etc, it could be that people are finding your website tricky to navigate or difficult to find the right information. I know it’s hard, but every six months or so, it is worth doing an audit of your website with, 'a fresh pair of eyes’, to check that everything is relevant and it all still makes sense.
Is it mobile-optimised?
The first thing to check is whether or not your website is on a mobile optimised platform? If not, the search engines will penalise your organic rankings. You will also find that customers, who have to pinch and expand the page to read the text, will more often bounce off to find another website that has a better user experience.
- Check: Is your website built on a mobile optimised platform?
Is your site easy to navigate with clear navigation buttons?
Most websites follow a similar structure which includes, a home page, an about page, pages on the services that you offer and a contact page. It may also be useful to have pages about the areas you serve, a portfolio of what you offer (whether it’s services or products) and even a testimonial page.
- Check: Are your navigation headers clear for a brand new visitor to understand?
Do you explain what you do?
It is all well and good you knowing what you do, but is this clear to your potential customers? If your business is selling products, do they have relevant descriptions that will help minimise the chance of those products being returned? If you offer a service, do you explain, in everyday language, what it is that you offer? When you work in a particular sector, it can become second nature to speak the jargon of that industry. But would everybody be able understand such specific terminology? Also make sure that you have clear headings throughout each page to make it easy to skim read. Often people are time-poor, so make your website a breeze to read through.
- Check: Is your website easy to understand? Ask a friend or family member to read through to see if it is clear to them. Do they have any questions about elements that remain unclear?
Can you add more visual elements to your website?
As they saying goes: ‘A photo tells a thousand words.’ Remember to include high resolution photos (that are saved for web) that convey clearly your products and services. If you offer a service then show before and after photos of projects that you have worked on. Be proud of the transformation that you can achieve.
- Check: What are the photos like on your site? Do you have relevant images that are crystal clear? Blurry photos will convey a slap-dash image of your company.
Do you have ways that customers can reach you?
The majority of users will be viewing your website on a mobile device. No longer is it OK to have your phone number only on the Contact Us page. Think about adding your contact details in your footer, so that it is easy to find you. If you are on a mobile optimised platform your web designer will be able to enable phone number hyperlinks, so that visitors can click on your number and call you straight away. Also think about other Call to Action buttons that you could include on each page.
- Check: How you can optimise better user engagement on every page, so that visitors can contact you immediately. Does your footer have contact details?
What are your customers saying about you?
If you are getting positive feedback from clients, then add this to your website. Why not create a testimonial page to enable new visitors to see what your customers think of you. Lots of lovely reviews will more likely result in a new visitor engaging with you.
- Check: When did you last upload a testimonial? Visitors will look for recent reviews, so keep adding them to your site.
Is your logo on your website?
Add your logo to the top left of your pages. The readers’ eyes will read from left to right and top to bottom. So by adding your logo to the top left will ensure that it is the first thing the reader sees. This implants your branding into their memory; making it easier to remember you when they re-visit your site.
- Check: Is your logo positioned in the top left hand corner?
For more user-friendly tips for your website visit Hubspot’s article.
Is your website in need of redesigning in order to make it a more user-friendly? Or perhaps you want to take this opportunity to start afresh? Either way, give Perfect Layout Digital Marketing a call on 01708 578 015.
Whatever you think about the royal family you’ve got to admire how they’ve moved with the times. Gone are the days when the head of the monarchy influenced the love choices of her children. The old days that saw decisions being made that were more about ensuring ‘best fit’ as opposed to encouraging ‘freedom of choice’.
When the money and privileges are stripped away, the royal family really is like any other family...they have their ups and downs; some family members don’t get on; and some are just plain embarrassing!
The point is, the royal family, as a brand, continues to successfully strengthen national unity and stability. I have always felt that, overall, the British public loves the Queen and her successes, disasters and numerous emotional rollercoasters that have made up part of her 65 year reign. The royal family is a global brand and is recognised in countries across the world.
On 19 May, all eyes worldwide, will be back on them as the marriage between Prince Harry and Meghan Markle takes place at St George's Chapel in the grounds of Windsor Castle.
Perfect Layout wish them all the best on their big day and we encourage you - our readers - to think about the branding of your business. Does it have what it takes to carry your products and services forward and produce a great income for the long term?
Get in touch if you require another perspective on how your website can help create for you a solid brand that will last the test of time.
Take a look at your website. Does it convey the culture of your business and your personality?
All too often websites are faceless. The tone of the content is formal and photos have been uploaded from stock libraries that don’t truly reflect the nature of the services and/or products.
If you offer a service, where you start and finish a project, nothing will truly convey who you are and what you do better than visual files - whether that be photos or videos. We live in a world where social media is a dominating part of our lives, where reading one post can lead to 30 minutes of unplanned surfing…So why not turn this time and energy observing from the outside, to becoming somebody that is observed? By putting your real presence into your website, your personality will shine through in a positive way that will get you noticed and potentially earn you income creating leads.
Even if what you offer is a generic service, your website can incorporate a portfolio of the work you have undertaken. Excellent ways of capturing this are by having before and after shots or images that detail the progress more in-depth. If you’re not good at taking photos, why not hire a photographer that is willing to follow you around for a day or two, taking photos while you work. These don’t need to be staged, they can be documentary-style photos capturing you in a natural way.
We live in a competitive age, where businesses that do the same as you are peering over your digital shoulder. It’s important that you take the time and think of ways you can stand above the opposition and entice people to choose you over them.
There are other ways to make your website reflect your personality and below is our sum up of some definite, 'must do's'.
5 tips to making your website look unique:
Tip 1 Use great photos - make them personal and relevant to your services and products. Your personality will come across if customers can see you at work; see your work in progress; or have the opportunity to view your end results.
Tip 2 Videos that show your services/products are an excellent way of showing what you do in a different way. If you're confident in front of the camera, allow your personality to shine in front of your customers.
Tip 3 The content on your website can also convey the person behind the business. Whilst you want to avoid grammatical mistakes and spelling errors at all costs, your voice should also come through to relay what your business does in a way that attracts the right customers.
Tip 4 Pay attention to the layout of your imagery and content. Each page should be thoughtfully considered to ensure that your user has the best visitor experience possible.
Tip 5 Does your business have a unique name and image? Branding your business will help establish your foothold in your market. Deciding on a logo, colours and font all help to differentiate you from competitors and attract online visitors.
If your website could do with a makeover, give Perfect Layout Digital Marketing a call. We can help you decide in which direction to redesign your website as well as recommending logo and branding designers, and documentary photographers to make your website shine!
Whilst having a well-constructed, informative website has the obvious benefits of helping promote your business, you can’t underestimate the need to engage with your customers in other ways and on other online platforms.
Engaging on at least one social media platform like Twitter, LinkedIn, Instagram, Pinterest Google+ and Facebook is a must to get your brand known and the services in your business used by new and repeat customers. These platforms allow you to distribute your business ideas and talk about your services and/or products in a way that entertains and informs the customer.
Facebook, is a platform that you may already be engaged in socially. Sharing your personal information, photos of your latest holiday or passing on clips of a silly video is easy to master. On the other hand, if you have or are thinking about creating a business page to promote your wares – you will have to think deeper about how to encourage people to view, like and share what you’ve posted.
I wanted to keep this blog simple and basically offer some ideas of what you can talk about week in week out to promote your business page on Facebook. This list is also good enough to use on other social media sites, so pick your theme appropriate to the platform you're using and get writing.
You have no excuse but to get into the habit of spreading your news.
The following ideas have been taken from another source that proved to be an excellent read….Enjoy creating!
How a trip to Berlin confirmed my ideas about customer service and branding: how's your business doing?
For October half term I was lucky enough to get away for a few days on a city break. This was a trip much needed (without the kids!) so my excitement levels were pretty high. The thought of having the freedom to eat, sleep and wander around of my own accord pushed me into the realms of surreal joy....as I said, this was a break that was long overdue!
Berlin was our chosen destination. It had always been on our list of places to visit and was a quick plane journey by City Airport so the decision was made. So, what’s my trip to Berlin have to do with telling you about websites?
Well, throughout my trip I was struck by two things that made me reflect on what we offer at Perfect Layout.
From the start to the end of our trip I was taken with the high level of customer service. At least 98% of our interactions with employees at our hotel, in restaurants and in supermarkets etc., had excellent customer service skills. We were greeted with warm smiles, direct eye contact and the ability (by everyone it seemed!) to flit to English as I stumbled over the most basic of German words.
How did this make me feel? Super relaxed, welcomed and embraced by a nation that has a past that will never be forgotten.
By speaking my language and having a basic understanding of where I was from, they were able to fulfill my needs. They took away my nerves and lack of German vocabulary and supplemented my requirements so that my effort and output was minimal with the same end result. I got what I wanted!
As you know Perfect Layout is still in its infancy. We are a company born from a belief that we can fill a gap in the market that provides good quality websites for local businesses that’s affordable. It’s experiences like this, that remind me that we are on the right track.
Speaking your language is something we do with our eyes closed. We may not be fluent German speakers but we are fortunate enough to understand the needs of our local business community in Essex, London and across the UK.
We absorb your language by listening to your website requirements as well as the details of how your business works. The service/s you offer and product/s you have on sale. The more we understand your business, the more we understand you which allows us to create a bespoke website that shows your business off at its best.
To sum up, principles of good customer service are:
Berlin, the Capital of Germany, comes across as a cosmopolitan, chic city area. It boasts great restaurants, museums and a Palace. It is home to many ethnicities and welcomes tourists from all over the world.
Given this current environment, it feels very surreal that part of its tourist attractions contains museums and exhibitions about Nazi activity during World War II and the more recent historical event of the Berlin Wall.
Whilst I found both events horrific on scaling levels, it’s the latter that I found more perplexing. A country that was once whole, split itself into two overnight causing mayhem and disruption to the everyday living of thousands of people. Attempts to cross from either side was met with imprisonment or death.
The Berlin Wall came down on 9 November 1989. This month will be its 29th anniversary.
This Capital city is now an area that (to me) feels united in its past and is unashamed to show others mistakes made. Part of its branding as a modern city is how it’s taken accountability of past actions. It’s current success as a city break destination is how it tells its story. What happened in its past has given it the character and personality it emits today that makes it stand out and attract new and returning visitors.
When Perfect Layout was established, we thought long and hard about how we branded ourselves; how we came across in the web design market and how we could attract and retain loyal customers. To be honest, this has not been a straightforward process. It’s a job that continues to evolve as we improve our systems to reflect the needs of our customers and market our unique selling point (USP).
We want our customers to know that part of our USP is our; expertise, professionalism, down to earth/friendly attitudes, honest compassion and the willingness to go that extra mile to understand you and your business. We really are on the other end of the phone ready to help and answer queries.
Our aim is to serve local companies across Essex, London and the UK with competitively priced websites that will improve the performance of their business. I’m pleased to report that our branding has started to work as our name and service is being recommended to others and new clients keep on coming. Small, steady steps forward - we’re happy with that!
How’s your levels of customer service and company branding working out for you?
Could the marketing on your website be more targeted?
Let us know your views and opinions by leaving a comment below.